The availability of Care Portal access on this plan is defined by the Organization during the Study setup. Please verify with your Organization or contact your account manager before requesting access to the Care Portal.
Accessing the Care Portal will allow participant management activities such as adding new participants, managing their enrollment, and resetting and downloading their credentials.
If you haven’t received the invitation email or you are having issues with accessing the Care Portal, contact your account manager or the Empatica Research Support Team with the following information:
- Organization/Sponsor
- Study and Site name
- Email address to be used for logging in the Care Portal
If you have already received and accepted the invitation but you are unable to access the Care Portal, try resetting your password by clicking on "Forgot password?" here: https://care.empatica.com/login
If the issue persists, fill the form by clicking on Submit a request at the bottom of this page or by going to this link. Please provide as much information as possible to the Empatica Research Support Team and we will then reach out directly to assist you further.