- Empatica Enterprise Support
- Data Collection Basics
two options for the participant to log into the Care App are outlined below: Logging in with the QR code The participant
- Empatica Enterprise Support
- Data Collection Basics
depending on the device and accessory used. When a participant is logged out of the Care App, the app ensures that any data still
- Empatica Enterprise Support
- Troubleshooting
- Care App
It could be possible that the login step to the Care App may fail. To resolve the issue, try the following steps: Make sure
- Empatica Enterprise Support
- Manage Your Study
generating participant login credentials, which will be used to log into the Care App. Follow these steps to add participants
- Empatica Enterprise Support
- Data Collection Basics
generating participant login credentials, which will be used to log into the Care App. Follow these steps to add participants
- Empatica Enterprise Support
- Troubleshooting
- Care App
Participants can log in to the Care App by scanning the credential QR code. The following requirements should be met in order
- Empatica Enterprise Support
- Manage Your Study
Participant will need the new password or QR code to log into the Care App. Log into the Care Portal Click on the “hamburger menu
- Empatica Enterprise Support
- Data Collection Basics
Participant will need the new password or QR code to log into the Care App. Log into the Care Portal Click on the “hamburger menu
- Empatica Enterprise Support
- Manage Your Study
sudden disconnections. The Participant logged out - When the participant logs out of the Care App, collected data cannot
- Empatica Enterprise Support
- Manage Your Study
not yet been used to log into the Care App. MONITORING - The Participant has successfully logged into the Care App, and